Doodly/Toonly

Audience: Anyone involved in taking credit cards over the phone.

Need: Due diligence in protecting the card information.

Programs: Toonly, Talkia (text to computer voice), Camtasia

Audience: Member Service Representatives

Need: Understanding the difference in the two topics in order to execute the proper procedure.

Programs: Doodly, Audacity (my voice)

Here is a snippet of the Toonly software I use.